Shipping, delivery and returns
Current delivery times
Clothing: ± 1-2 weeks
Name banners: ± 3 weeks
Garlands: ± 3 weeks
Do you need your order sooner? Please send us an email. On request, we are happy to see if an urgent/priority order is possible. In that case, let us know by what date you need the order, and we will check if this is possible in combination with ongoing orders.
info@pukproducts.nl
SHIPPING
Puk Products applies the following shipping costs:
The Netherlands
€ 5.95 (with track and trace)
· Free delivery in Klaaswaal!
Belgium
€ 7.95 (with track and trace)
Austria, Denmark, France, Germany, Italy, Luxembourg, Spain & Sweden
€ 8.95 (with track and trace)
Rest of Europe
€ 9.95 (with track and trace)
Australia, Canada, USA & New Zealand
€ 14.95 (with track and trace)
Are you living somewhere else and do you want to order from our webshop? Please contact us.
International orders
International orders may subject to import duties and taxes. The duties and taxes are calculated once a shipment reaches your country. You will be responsible for paying these charges. Please contact your local customs authority for applicable rates and charges because these can vary between different countries.
DELIVERY
All items are handmade by Carla & Eline. To work as sustainably as possible and prevent waste, we do not keep stock and make our items to order. This means the delivery time is ± 1-2 weeks.
Once you have placed your order, we will lovingly get to work to prepare your order. We try to ship every order as quickly as possible. All items from Puk Products are handmade by Carla and Eline. To work as sustainably as possible, our items are made to order. This means our delivery time is approximately 1-2 weeks. If you need an item urgently, you can always send us a message so we can look at the possibilities together. Within the Netherlands, your package will be sent with a track & trace code, so you know when your package is on its way and you can follow your order. Outside the Netherlands, you can choose whether to ship with or without a track & trace code.
RETURNS
It may happen that you are not satisfied with the purchased item. In that case, it is possible to return the item. To receive a full refund for the item, you must adhere to the following conditions.
Please note! Personalized items cannot be returned!
Return conditions:
1. The item is undamaged, unwashed, and unworn.
2. The return must be registered by email, stating the reason for return.
3. The item must be returned within 14 days of receipt.
How do returns work?
1. Contact Puk Products via the contact form or send an email to puk.products@gmail.com. In your email, state which items you wish to return, the reason for return, and your name and order number.
2. Following your email, you will receive a response from us, and we will process your return.
3. Prepare the package for shipment. Tip! Use the original packaging. It is important that the return is registered and that the name and order number are included with the return shipment.
You can send the package to the following address:
Puk Products
Molendijk 34
3286 BH Klaaswaal
The Netherlands
4. Take the package to a shipping point. Please note! The shipping costs and risks for returning are at your own expense. We advise shipping with track and trace / insured.
5. Puk Products will send you a confirmation of receipt once we have received the package.
If the item meets the return conditions, the purchase amount will be refunded to your account within 14 days. If we receive items that are not in their original condition or do not fall within the return period, the return will not be accepted. The package will then be returned to and at the expense of the buyer.